Complaints and returns

WITHDRAWAL FROM THE CONTRACT:

1. The Customer who is a Consumer has the right to withdraw from the Sales Agreement of Products purchased from the Online Bookstore without giving any reason within 14 days.

2. The period to withdraw from the Sales Agreement expires after 14 days from:

3. the conclusion of the Sales Agreement - in the case of the purchase of an E-book or Audiobook, with the exception of situations in which, in accordance with the Terms and Conditions of the Online Bookstore, the Customer has lost the right to withdraw from the agreement due to the selection of the option to immediately download the file with the E-book or Audiobook when placing the Order,

4. in which the Customer came into possession of the Product or in which a third party other than the carrier and indicated by the Customer came into possession of the Product - in the case of the purchase of a paperback book or books or other physically accessible Product delivered in one shipment,

5. when the Customer took possession of the last item or when a third party other than the carrier and indicated by the Customer took possession of the last item - in the case of a purchase of paperback books or other Physically Accessible Product delivered in more than one shipment.

6. In order to exercise the right to withdraw from the Agreement, the Customer must inform the Seller (in accordance with the contact details specified in § 1(i) of the Terms and Conditions of the Bookstore) of his/her decision to withdraw from the Sales Agreement by an unequivocal statement (for example, a letter sent by post or e-mail). The Customer may use the model withdrawal form attached as Appendix No. 1 to the Terms and Conditions of the Bookshop, however it is not obligatory.

7. To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the declaration of withdrawal before the expiry of the deadline for withdrawal from the Sales Agreement referred to in Article 6(1) and (2) of the Bookstore Regulations.

8. In case of withdrawal from the Sales Agreement, the Seller shall return to the Customer, who is the Consumer, all payments received from him/her for the returned Products, including the costs of delivery of the Products (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Seller) immediately, but no later than within 14 days from the date of delivery of the Customer's declaration of withdrawal from the Sales Agreement to the Seller. The Seller may, however, withhold the reimbursement of the payment until the earlier of the receipt of the returned Products or the provision of proof of their return to the Seller.

9. The Seller shall refund the payment using the same means of payment that were used by the Customer who is a Consumer in the original transaction, unless the Customer expressly agrees otherwise; in any case, the Customer who is a Consumer shall not incur any fees in connection with this refund.

10. After withdrawal from the Sales Agreement, the Products should be sent back or handed over to the Seller immediately, and in any case not later than 14 days from the day on which the statement of withdrawal from the Sales Agreement was sent to the Seller. The deadline is met if the Customer sends back the Products before the expiry of the 14-day period. The return address is specified in § 1 (i) of the Terms and Conditions of the Bookstore.

11. When withdrawing from the Sales Agreement the Customer who is a Consumer must bear the direct costs of returning the Product. The Product should be delivered in such a way that it is not damaged.

12. The Customer who is the Consumer is responsible for diminished value of the Products resulting from using them in a manner other than necessary to ascertain the character, features and functionality of the Products.

13. Due to the specific nature of the sale of digital content without a physical carrier (by allowing the E-book or Audiobook to be downloaded from the server), pursuant to the provisions of the Act, the Customer who is the Consumer has two options to choose from when placing an Order including an E-book or Audiobook:

• retain the right to withdraw from the Sales Contract, however, in this situation the Seller is entitled to withhold its performance until the expiry of the period within which the Purchaser may withdraw from the Sales Contract. Thus, within 14 days from the date of conclusion of the Sales Agreement, the Customer who is a Consumer has the right to withdraw from it, however, he/she will be able to download the file on the 15th day from the date of purchase of the E-book or Audiobook at the earliest;

• agree to the Seller's performance before the expiry of 14 days from the date of conclusion of the Sales Agreement, which however involves the loss of the right to withdraw from the Sales Agreement.

Accordingly, the Seller gives the Customers a choice by allowing them to select one of two options: immediate download with loss of the right to withdraw from the Sales Contract or download after 14 days.

COMPLAINTS:

1. The Seller does not provide a guarantee on the Products.

2. The Seller is obliged to deliver Products without defects. In case of revealing any physical defects of the Product after its receipt, including damage occurring during delivery or if the Product does not conform to the Sales Agreement for other reasons, the Customer should contact the Seller by phone, in writing or by e-mail according to the contact details specified in § 1 point i) of the Terms and Conditions of the Bookstore.

3. In order to file a complaint, the faulty Products should be submitted to the Seller together with the proof of purchase and a description of the reasons for the complaint and the type of the Customer's request related to the complaint (replacement, repair, price reduction, withdrawal from the Sales Agreement, and in the case of E-books and Audiobooks - bringing the Product into conformity with the Sales Agreement, price reduction, withdrawal from the Sales Agreement). Dealing with the complaint will be facilitated by the Customer's sending by e-mail pictures of the faulty Product to the Seller. The Customer's rights related to the Seller's responsibility for the Product are defined by the provisions of Polish law, in particular the Act and the Civil Code. The complaint form is available at: https://warbook.pl/nowaReklamacja.php.

4. The Seller shall collect the Product under complaint at its own expense and inform the Customer about the method of collection. The Seller will not accept parcels sent back cash on delivery, unless such a method of collecting the Product under complaint has been agreed with the Seller. In the case of an E-book or Audiobook, the faulty file should be sent to the Seller together with the specifications of the device on which the E-book or Audiobook is read.

5. If the Seller indicates to the Customer that the defective Product should be sent back to the Seller by the Customer himself, the Product should be sent together with the note in the package ‘Online Bookshop - complaint’ to the address according to the contact details specified in § 1 point i) of the Terms and Conditions of the Bookshop. In such a situation the costs incurred by the Client related to the return of the Product under complaint will be reimbursed to the Client by the Seller.

6. Complaints are dealt with by the Seller no longer than 14 calendar days from the date of receiving the Product under complaint. If the information provided in the complaint needs to be supplemented, the Seller will ask the Customer to supplement it before considering the complaint. In such a case, the 14-day period will be counted from the date of providing the additional information necessary to consider the complaint.

7. The Seller shall notify the Customer of the result of the complaint by the same way the complaint was sent, unless the Customer specifies another form of contact.

8. The Seller returns the amount due for the Product under complaint by bank transfer or postal order after the complaint has been accepted and processed.

9. In the case of the Customer who is not a Consumer, the Seller's liability under warranty is limited to the amount that the Customer paid to the Seller for the purchase of the Products complained of.